Expert stakeholder relationship management support, now and always
At Jambo, we're more than just a software solution - we're your trusted partner in achieving stakeholder engagement success.
Our expert Customer Success team is dedicated to providing comprehensive support and guidance every step of the way. From initial onboarding to ongoing optimization, we'll help you get the most out of Jambo through hands-on training, regular check-ins, and efficient issue resolution.
Our Customer Success team is incredibly hands-on, working closely with companies across a range of industries and government departments of all levels. We have a deep understanding of what it takes to set up a successful Stakeholder Relationship Management (SRM) account, and we'll work closely with you to ensure a smooth onboarding experience and provide ongoing support to help you get the most out of your Jambo account.
With capable and reliable support, we'll be there every step of the way to help you achieve your goals with Jambo.
How the Jambo Customer Success team works with you
Get up and running quickly
Support you can count on
Expert training for better outcomes
Collaborative success
We see ourselves as partners in your success, working collaboratively with you to adapt our support as your requirements evolve. Through regular check-ins and collaborative problem-solving, we ensure a long-term successful partnership.
What can you expect from us?
Whether you're just starting out with Jambo or aiming to improve your Jambo project or data management, our Customer Success team is here to help. At Jambo, we're committed to delivering exceptional support and guidance to ensure your success. Here's what you can expect from us:
Initial needs assessment
To ensure a smooth onboarding process, our team will conduct an initial assessment of your needs, including identifying key stakeholders, outlining project objectives, and determining required resources.
Regular team check-ins
We'll work closely with you and your teams to understand any challenges you may be facing with Jambo and provide solutions to help you overcome them.
Expert training and support
To ensure that your teams stay up to date on the latest best practices and features in Jambo, we'll provide regular webinars, newsletters, a comprehensive help desk with content and videos, and other training resources. Our team members are knowledgeable about IAP2 standards and best practices, ensuring that you receive expert guidance on stakeholder engagement
Support when you need it
Whether it's through our Helpdesk or other support channels, we'll be there to provide the help and guidance you need to navigate Jambo successfully.
Leading organizations and governments across North America & Europe trust Jambo
